Refund policy

At BYVAI, we take quality seriously. Every product is checked before dispatch. However, if you face an issue, please read our policy carefully.

Returns & Exchanges (7 Days)

We offer returns or size exchanges within 7 days of delivery only if the issue is from our side.

You are eligible for a return or exchange if:

• The product is damaged upon arrival

• You received a wrong size

• You received an incorrect product

Mandatory Proof (Very Important)

To process any return or exchange request, customers must provide proof.

Please ensure:

• A clear unboxing video is recorded before opening the package

• The video must show:

• The sealed package

• Opening of the package

• The product clearly (damage / size issue)

Requests without an unboxing video will not be accepted.

Items Not Eligible for Return or Exchange

We cannot accept returns or exchanges if:

• The product is damaged after use

• Damage is caused by the customer

• The product has been washed, worn, altered, or misused

• The unboxing video is missing or unclear

• Size exchanges are allowed only if the size issue is due to our error

• Exchange is subject to stock availability

• If the requested size is unavailable, store credit may be offered (at our discretion)

• No refunds are available

• BYVAI only offers exchanges or store credit, where applicable

• Shipping charges (if any) are non-refundable

If you receive a damaged product or face an issue due to our mistake:

📩 Email us at: store@byvai.in

⏰ Within 7 days of delivery

Please include:

• Order ID

• Unboxing video

• Clear images of the issue

• Brief explanation

Our team will review and respond within 48–72 hours.

Final Decision

BYVAI reserves the right to:

• Approve or reject return/exchange requests

• Request additional proof if needed